| Methodology for Service Requests (SR) |
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Service Requests attempt to provide temporary solutions or quick fixes to production problems.
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A representation of the process flow is shown here. The flow may vary from project to project:
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Typically a client calls our Help Desk with a problem. The Help Desk logs the problem and attempts to determine its severity. There are usually three (3) levels of severity:
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The help desk is manned 24 hours a day, 7 days a week, and 365 days a year. Experienced problem solvers staff it. They have all of the information at their hands to contact the correct individual(s) to solve your problem.
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